FAQS


WHERE ARE YOU BASED?

We're happily based in London, England.

HOW DOES SHIPPING WORK?

Fire & Ice partners with global merchants and artisans in order to provide you with the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with multiple postal carriers. 

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :).

We offer international shipping options too - no matter where you are, you can buy from us!